Kanlu · Field records
Support
Contact
For help with the app, purchases or privacy, email kantan_support@163.com. Please avoid sending customer reports or sensitive evidence.
This page includes guidance for Kanlu 2.0. Available features and purchase options depend on your installed version and local App Store.
Common questions
Where is my data stored?
Reports and evidence are stored on your device. You can view and edit existing records offline.
How do I export a report?
Open a report and select Export and share. Choose PDF, Word or Evidence package. PDF and Word offer three styles. The evidence package includes original media and a file index; it does not contain PDF or Word reports.
How do I restore a purchase?
Use Restore purchases on the upgrade screen, with the Apple account used for the original purchase. Monthly, yearly and lifetime Pro plans include the same features. Existing lifetime purchases remain valid.
How do I manage a subscription?
Manage or cancel monthly and yearly subscriptions in your Apple account subscription settings. Access continues until the paid period ends. Lifetime Pro does not renew. Your App Store confirmation shows the actual price.
How do I back up my data?
In Settings, open Backup and restore. Create a full backup, then choose where to save it in the system share sheet, such as Files, iCloud Drive or your computer. Automatic iCloud sync is optional and off by default. Enable it separately in Settings → iCloud sync; sync is not an independent backup.
Will an English report translate my notes?
Each report has its own output language. App-owned headings and standard template defaults support English and Simplified Chinese. Existing notes and custom templates stay as written.
How do I enable iCloud sync?
Open Settings → iCloud sync. Sync is off by default and uses the same Apple account. The first transfer takes time, and sync does not replace an independent backup.
Can I recover deleted records?
Open Settings → Recently deleted. Reports, inspection points, components and field records remain there until you restore or permanently delete them. When iCloud sync is enabled, deletions sync to your other devices.
What language does speech recognition use?
It follows the system language by default and can be chosen separately. Original audio is kept if recognition fails. Camera and microphone access are used only for active capture; photo location is not read for tracking.
Why is iCloud waiting to retry?
Check your network, Apple account and available iCloud storage. If storage is full, manage it in system Settings and allow the system to retry. Initial transfers and retries may take time. Do not uninstall the app to troubleshoot sync. Media not yet downloaded requires a network connection; keep independent backups.
How do projects and groups work?
Open the sidebar from the top-left of Reports and select a project. Groups organize reports within a project, while tags can span projects. Deleting a project or group releases its report assignments without deleting the reports.